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Frequently Asked Questions

  • How do I decide on a cake design
    When choosing your cake design please browse through our Portfolio of images for ideas. You may find your ideal cake design, or you may find several elements you would like incorporated into your design. To assist with your design, please provide us with some key features of your event such as invitations, colour schemes, decorations or a theme you would like us to coordinate with. Each of our cakes is uniquely designed so that they compliment your celebration perfectly.
  • Monograms and special messages
    Would you like a special monogram or personalised message on your cake? We offer a very unique service of hand painting in many fonts, in gold or the colour of your choice.
  • How many serves will my cake cover
    - Coffee portions are 1 x 1 inch (2.5cm x 2.5cm) - Standard wedding size dessert portions are 2 x 1 inch (5cm x 2.5cm). - Please refer to our Serving Sizes page to view a standard sizing guide.
  • Where are you located? Do you deliver
    - Enchanted Cakes By Yvette is located in Shellharbour, 25km south of Wollongong. - Delivery is available to surrounding suburbs upon request - a surcharge will apply. - The original price quoted for your cake generally does not include delivery unless otherwise stated.
  • How to order
    - Please fill out our Quotation form or send us an email at enchantedcakesbyyvette@yahoo.com.au to request a cake quote. - Please be as specific as possible so that we have enough information to process your request and provide an accurate quote. - Quotes are valid for 7 days. - A $100 non-refundable Save the Date retainer fee is to be paid upon confirmation of all orders to secure your booking. - We accept bank transfer or credit card (Visa or Mastercard). - Full payment is due 14 days prior to the event date. Failure to make payment will result in your order being cancelled and no refund of monies previously paid will be given. - For all orders cancelled within 4 weeks of the completion date, the full balance will be charged. - It is recommended that you book as soon as possible as only a limited number of bookings are available to ensure that adequate time is allocated to perfect each order. - General lead time is 3-4 weeks, however bookings can be made with less time depending on our schedule. - For orders with less than 4 weeks notice, the full payment is required on confirmation and is non-refundable. - Alternatively, if you haven’t decided on your design or are unsure of the number of guests attending, you may reserve your date with a $100 Save the Date non-refundable retainer fee and decide on your design at a later date. - Please note that all custom cake orders are not confirmed until a $100 non-refundable retainer fee is received.
  • I need a cake in less than 2 weeks! Can you help me?
    Whether it is a semi naked buttercream beauty with fresh flowers, or an on trend piped Georgian style, we would be happy to create for you a stunning round, buttercream celebration centrepiece. Unfortunately, fondant covered cakes are not available on this limited time frame. For more details pop onto our Last Minute Cakes page
  • Cake collection/delivery
    Acceptance of your cake(s) upon collection or delivery indicates that all components of the order are in good condition and that Enchanted Cakes by Yvette is not responsible for any subsequent loss or damage to the goods once the cake(s) has been handed over to the client or venue. For tip on how to safely transport your cake, just click here to download our helpful guide.
  • Do you provide consultations and tastings
    We currently do not provide in person consultations Please visit our Cake Flavours page for more flavour details! Tasting Cupcake Boxes can be ordered here
  • How do I store my cake, cupcakes, flowers and figurines
    All of your questions are answered in our helpful Cake, Cupcake and Topper Storage Guide! Click here to download it now!

Thank you Yvette for your excellent Easter cupcakes. Your workmanship, customer care and kindness are of the highest quality.

Margaret

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